Important Information

Please note that if any flight to and from New Zealand connects through Australia, you may require an Australian transit visa and ensure that you obtain it prior to departure. The Australian immigration authorities require citizens of some countries to have a transit visa when connecting through Australia. For connections that have an overnight stay in Australia, you`ll be required to exit the airport overnight and collect your baggage.

Booking Terms & Conditions

Acceptance of these terms and conditions is a condition of booking. Acceptance by you on this booking is your acknowledgement that you have read, understood and agreed to be bound by these terms and conditions.

Passport & Visa

Please ensure you have at least 6 months validity on your passport from the date of your return and that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees. Please check your visa condition and passport status before you fly to your destinations even in course of transit. We do not advise on any sort of visa information about any country.

Reconfirmation

We recommend that you confirm your flight with the local airline office at least 72 hours prior to departure. Failure to reconfirm may result in the cancellation of some reservations. For Special request (hotel confirmation, meal and seat preference, special assistance, wheelchair request) are subject to airline confirmation and need to reconfirm from agency at least 72 hours prior to departure.

Airline Fares & Bookings

Airfares quoted are subject to change, withdrawal or alteration by airlines without notice, prior to the final ticketing process being completed.
iTravels is not liable for the cancellation of any services, or bankruptcy by third company providers, including all airlines.
iTravels is not responsible for any baggage damage, loss or In-flight services during your journey. All these matters needs to address direct to Airlines.

Frequent Flyer Program

A frequent-flyer program (FFP) is a loyalty program offered by an airline. Points earned under FFPs may be based on the class of fare, distance flown on that airline or its partners, or the amount paid. iTravels is not responsible for Frequent Flyer redemption. All these matters needs to address direct to Airlines.

Airport Check In

• We advise you to reach airport 3 hours prior to departure. Airlines close the check-in counter 1 hour before the flight departure time.
• We advise you to reach airport 90 minutes before the flight. Airlines close the check-in counter 1 hour before the flight departure time

Baggage Information

Please check and confirm the baggage allowance on your booked fare, before ticket confirmation. Baggage allowance varies from airline to airline and sector.

General rules of baggage allowance:

• International ( New Zealand to Asia/Europe/Africa/Middle East) – 20 Kg
• International ( New Zealand to USA/Canada) – 23 kg of 1 piece or 2 piece
• International (New Zealand to Australia/Fiji) – 0 kg.
• Domestic within New Zealand : 0 kg.

*Charges will be applicable for additional baggage.

*Infants are allowed to carry only 10 kg for international long haul trip and nil baggage for short haul flights.

Changes to your flight times

It is your responsibility to contact the airline prior to departure to ensure there is no change to the schedule departure time. We are made aware of any such changes but will not be liable for any costs incurred if contact has not been made.

Changes and cancellation by the airline

We will inform you as soon as reasonably possible if the airline needs to make a significant change to your confirmed flights or to cancel them. We will also liaise between you and the airline in relation to any alternative arrangements offered by them but we will have no further liability to you.

You can either accept the changes on the alternate date/flights/credit vouchers provided by the airline or you can decline the changes. In case, you refuse to accept the alternate options, you can proceed with the refund with the applicable refund policy. iTravels is not liable to give you the full refund of the unused flight segments unless it is offered by the Airline. If the Airline denies giving waiver of their cancellation fee, the normal fare rules will apply. You are liable to pay the Service fee of iTravels and ticketing/refund fee of the consolidator even if the Airline has offered a full refund or doing free of cost changes.

You are not authorized to claim the money back from iTravels if a refund is not permitted as per Airline policies.

If you have been denied boarding, your flight has been cancelled or it has been significantly delayed, it is the airline`s duty to look after you. This means providing food, drinks, and some communications. If you are delayed overnight, this also means a hotel and travel to and from it. We have no liability to you in these circumstances whatsoever and your claim for this assistance and any compensation must be made directly to the airline. The liability of an airline will not automatically entitle you to a refund of your holiday price from us.

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation.

Unavoidable and extraordinary circumstances 

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken. These events can include, but are not limited to war, the threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice, and river conditions and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.

OUR RESPONSIBILITY

Your contract for flights is with the airline and its booking conditions apply. As agents, we accept no responsibility for the actual provision of the flight arrangements, in-flight services, or luggage transportation and handling. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith.

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

We are not liable for the cancellation of any services, or bankruptcy by third company providers, including all airlines.

LIMITATIONS AND EXCLUSIONS OF RESPONSIBILITY

In these terms and conditions, our responsibilities are limited, and our duty to pay compensation is limited and excluded as follows:-

We will not be responsible, make a price reduction, pay you compensation or offer you the refund of the product booked through us for any lack of conformity, injury, illness, death, loss, damage, expense, cost or another claim of any description if it results from:- (a)the act(s) and/or omission(s) of the person(s) affected; (b)the act(s) and/or omission(s) of a third party unconnected with the provision of your flights and which were unforeseeable or unavoidable; or (c)Unavoidable and extraordinary circumstances as set out in these conditions.

We will not be responsible, make a price reduction, pay compensation or offer you the refund of the product booked through us:- (a)for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or the facility which your hotel or any domestic/international ticket booked by another supplier. (b)for any damage, loss or expense or another sum (s) of any description which on the basis of the information is given to us by you concerning your flights prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you, or that relate to any business.

In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the cost of your booking (or the appropriate proportion of this if not everyone on the Booking is affected).Any price reduction or compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):- (a)whether or not you have followed the complaints and notifications procedure as described in these conditions. It is a condition of our acceptance of liability under this the clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. (b)the extent to which ours or our employees’ or suppliers’ negligence affected the flights overall. (c)the deduction that we must make to take account of any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.

Complaints

Because the contract for flights is between you and the airline, any queries or concerns should be addressed to them. Any complaints must be reported to the airline or their agent immediately. If you have a complaint about the booking services we have provided contact us at itravelsnz@gmail.com. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 10 days from the date of travel/use of that flight segment/product, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier`s ability to investigate your complaint, and could affect your rights under our agreement.

You cannot claim any refund/compensation from iTravels for the product and services which are already used by you unless there was any error made by our agent and we were notified in advance about that error

Hotel Accommodation from Airline

STPC/Free hotel accommodation ( If applicable in Fare rules ) in transit country are subject to confirmation.

iTravels will not be responsible for any Non-Confirmation of Hotel Accommodation in case of long transit hours. We advise to recheck your flight timings, lay over time in transit country and visa conditions of the transit country.

Travel Insurance

iTravels strongly recommends travel insurance to protect you from unforeseen circumstances throughout your journey.

Taxes

Any taxes or charges imposed by government or airport authorities are payable by passengers. These are either included in the fare amount or to be paid upon arrival or departure in local currency at the airport of arrival or departure.
PASSPORTS, VISAS AND HEALTH REQUIREMENTS

You are solely responsible for ensuring that you hold all valid travel documents (passports, visas, etc.) and comply with the entry, exit, transit or other requirements of the countries you are travelling to. You may refuse entry into a country if you do not have the required or valid travel documents. iTravels and our reservation staff will not be liable in any way for any consequences arising out of your not having the required or valid travel documents.

Please check with the respective Embassy or Consulate of each country that you are scheduled to visit, as many destinations require visas for both New Zealand and Non-New Zealand Passport holders. It is your own responsibility to ensure all travellers have valid passports. Any penalties, or extra costs incurred if any documents are not accepted by any authorities will be your responsibility. Please ensure you have at least 6 months validity on your passport from the date of your return and that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees. It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

Entry Requirements to the USA ESTA (Electronic System for Travel Authorization) Guidelines

The Government of the United States of America has announced new and more detailed immigration and entry procedures for all travellers who are not citizens of the USA or Canada. If you are eligible, you can apply for and obtain approval under the Visa Waiver Program; or if you are not eligible for the Visa Waiver Program, you must apply for and obtain a visa as per the usual USA visa process. If you wish to travel under the Visa Waiver Program, you must “pre-register” your intention to enter the USA at least 72 hours prior to your scheduled departure. If you do not obtain approval to travel by one of the above mechanisms, you will not be able to board your flight to the USA. Please visit USA ESTA for more information.

Credit Card Fees

Credit card surcharges apply when paying by credit card. In the event that payment has been made to iTravels by credit card, you agree that you will not seek to claim back from iTravels any credit card surcharges. 2% credit card fee will apply on Master & Visa Cards, 3% on American Express card and a surcharge of 1.6% on Gem Visa cards.

Reissue Fee

If any ticket has been issued that requires a change, for example to a date, a reissue fee will apply, at a fee of NZD 110.00 per change plus consolidator fee of NZD 25.00 any reissue fee, fare difference, tax difference payable to the airline. If travel has commenced and ticket requires reissue, airlines may charge additional fees and taxes, or local office fees.

iTravels fee & Supplier charges may vary and increase up to NZD 300 depending upon the complexity of the ticket.

Cancellation Fee

All cancellations are governed by the terms and conditions of the airlines booked for services. After confirmation, any cancellation of any component of your travel flight will incur NZD 200.00 per person as cancellation fee levied by iTravels , consolidator fee of NZD 45 plus any cancellation fee that may be imposed by the Airlines. Infant tickets are always non-refundable in all circumstances.

Domestic tickets and Tickets issued on Low Cost carriers are non-refundable and non-changeable.

If the cancellation is due to the schedule change/flight cancellation by Airline, then a cancellation fee of up to NZD 300 per person/ticket is applicable plus any cancellation fee imposed by the airline and supplier.

iTravels fee & Supplier charges may vary and increase up to NZD 300 depending upon the complexity of the ticket.

Cancellations within 48 hours of flight departure impose a no-show fee. In the case of no-shows, many tickets are non-refundable. Please check the charges with the airlines or with our travel specialist in case of a no-show

Refund Fee

Your request for a refund of a booked airfare is governed by the terms and conditions of the airline from which you have purchased the airfare and is made or not made as determined by the airline. Many fares are non-refundable. Airline charges or cancellation fees may apply to your particular airfare. Where a refund is applicable, the turnaround time from the date of your request for a refund to the date you are provided with your refund may take up to 180 days. The airline may take more time than the normal processing time of 10 weeks in the same cases.

iTravels is not liable to pay the refund amount, if it has been delayed from Airline.

Deposit

Deposit Fee of $50.00 is non-refundable. If passengers wish to adjust the deposit fee then it would be adjusted within 30 days of initial booking for the same passenger.

Governing Law

These Terms & Conditions and any separate agreements whereby we provide you services are governed by the laws of the state of Auckland, New Zealand. Any disputes or issues needs to settle to the jurisdiction of the court of Auckland.

DECLARATION

If iTravels takes any action to enforce the Terms and Conditions, it will be entitled to recover from you, and you agree to pay, all legal fees and expenses and any cost of litigation, in addition to any other relief, at law or in equity, to which such parties may be entitled. I agree that the above dates and time are correct. My name is as it appears on the passport. I am aware of all fare rules and conditions. I must reconfirm my flights 72 hours prior to departure.